Fees within the release of information industry are imposed to cover time and labor involved. Fees are driven by state law which can involve calculations based on page counts, materials used, and mailing costs. An itemized invoice will be sent by HealthMark when fees apply.
As a MedRelease360 user an email address and name are required to set up an account and will be retained by HealthMark for tracking and PHI disclosure logs. No payment information is retained within databases for use outside of the transactions being processed. All stored card information is managed and maintained via Braintree payment processing and tokenization.
Refunds will be issued for overpayments. Since most records are available online after payment, cancellations and refunds will not be issued after records are made available for download.
In the case where records are requested to be shipped, delivery typically occurs 1-5 business days from the ship date.